# Research Report: R@5 vs End-to-End Accuracy Gap

## Executive Summary

The gap between retrieval recall (R@5) and end-to-end answer accuracy is a **fundamental bottleneck** in RAG systems, not merely an engineering problem. MemPalace's finding of 98.4% R@5 but only 17% correct answers (81-point gap) represents an extreme but not unusual case of this phenomenon. Academic research confirms this pattern: even with *oracle retrieval* (guaranteed correct documents), models below 7B parameters fail to extract correct answers 85-100% of the time on questions they cannot answer alone.

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## 1. WHY Does Retrieval Succeed but Answering Fail?

### 1.1 The Fundamental Utilization Bottleneck

**Key Finding:** The gap is primarily a *reader/LLM utilization problem*, not a retrieval problem.

**Source:** "Can Small Language Models Use What They Retrieve?" (Pandey, 2026 - arXiv:2603.11513)

This study evaluated five model sizes (360M to 8B) across three architecture families under four retrieval conditions (no retrieval, BM25, dense, and oracle). Key findings:

- Even with **oracle retrieval** (guaranteed correct answer in context), models of 7B or smaller fail to extract the correct answer **85-100% of the time** on questions they cannot answer alone
- Adding retrieval context **destroys 42-100% of answers** the model previously knew (distraction effect)
- The dominant failure mode is **"irrelevant generation"** - the model ignores the provided context entirely
- These patterns hold across multiple prompt templates and retrieval methods

### 1.2 Context Faithfulness Problem

**Key Finding:** LLMs often prioritize their parametric knowledge over retrieved context, creating a "knowledge conflict."

**Source:** "Context-faithful Prompting for Large Language Models" (Zhou et al., 2023 - arXiv:2303.11315)

- LLMs encode parametric knowledge that can cause them to overlook contextual cues
- This leads to incorrect predictions in context-sensitive tasks
- Faithfulness can be significantly improved with carefully designed prompting strategies

### 1.3 The Distraction Effect

**Key Finding:** Retrieved context can actually *hurt* performance by distracting the model from answers it already knows.

**Source:** "Can Small Language Models Use What They Retrieve?" (arXiv:2603.11513)

- When retrieval context is added (even good context), models lose 42-100% of previously correct answers
- This suggests the model is "confused" by the presence of context rather than effectively utilizing it
- The distraction is driven by the *presence* of context rather than its quality

### 1.4 Multi-Hop Reasoning Failures

**Key Finding:** Complex queries requiring synthesis from multiple documents create cascading errors.

**Source:** "Tree of Reviews" (Li et al., 2024 - arXiv:2404.14464)

- Retrieved irrelevant paragraphs can mislead reasoning
- An error in chain-of-thought structure leads to cascade of errors
- Traditional chain methods are fragile to noise in retrieval

### 1.5 Similarity ≠ Utility

**Key Finding:** Cosine similarity between query and document doesn't guarantee the document will be *useful* for answering.

**Source:** "Similarity is Not All You Need: MetRag" (Gan et al., 2024 - arXiv:2405.19893)

- Existing RAG models use similarity as the bridge between queries and documents
- Relying solely on similarity sometimes degrades RAG performance
- Utility-oriented retrieval (what's actually helpful for answering) differs from similarity-oriented retrieval

### 1.6 Query Complexity Levels

**Source:** "Retrieval Augmented Generation (RAG) and Beyond" (Zhao et al., 2024 - arXiv:2409.14924)

The survey identifies four levels of query complexity, each with different utilization challenges:

1. **Explicit fact queries** - Simple extraction (high utilization expected)
2. **Implicit fact queries** - Require inference across documents (moderate utilization)
3. **Interpretable rationale queries** - Require understanding domain logic (low utilization)
4. **Hidden rationale queries** - Require deep synthesis (very low utilization)

The MemPalace crisis support domain likely involves levels 3-4, explaining the extreme gap.

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## 2. Patterns That Bridge the Gap

### 2.1 Reader-Guided Reranking (RIDER)

**Effectiveness:** 10-20 absolute gains in top-1 retrieval accuracy, 1-4 EM gains

**Source:** "Rider: Reader-Guided Passage Reranking" (Mao et al., 2021 - arXiv:2101.00294)

**Pattern:** Use the reader's own predictions to rerank passages before final answer generation. This aligns retrieval with what the reader can actually use.

- Achieves 48.3 EM on Natural Questions with only 1,024 tokens (7.8 passages avg)
- Outperforms state-of-the-art transformer-based supervised rerankers
- No training required - uses reader's top predictions as signal

**Recommendation:** Implement reader-in-the-loop reranking to prioritize passages the LLM can actually utilize.

### 2.2 Context-Faithful Prompting

**Effectiveness:** Significant improvement in faithfulness to context

**Source:** "Context-faithful Prompting" (Zhou et al., 2023 - arXiv:2303.11315)

**Two most effective techniques:**

1. **Opinion-based prompts:** Reframe context as a narrator's statement and ask about the narrator's opinions
   - Example: Instead of "Answer based on: [context]", use "According to the following testimony: [context]. What does the narrator suggest about X?"

2. **Counterfactual demonstrations:** Use examples containing false facts to improve faithfulness
   - The model learns to prioritize context over parametric knowledge

**Recommendation:** Use opinion-based framing and counterfactual examples in crisis support prompts.

### 2.3 Retrieval-Augmented Thoughts (RAT)

**Effectiveness:** 13-43% relative improvement across tasks

**Source:** "RAT: Retrieval Augmented Thoughts" (Wang et al., 2024 - arXiv:2403.05313)

**Pattern:** Iteratively revise each chain-of-thought step with retrieved information relevant to:
- The task query
- The current thought step
- Past thought steps

**Results:**
- Code generation: +13.63%
- Mathematical reasoning: +16.96%
- Creative writing: +19.2%
- Embodied task planning: +42.78%

**Recommendation:** Implement iterative CoT revision with retrieval at each step.

### 2.4 FAIR-RAG: Structured Evidence Assessment

**Effectiveness:** 8.3 absolute F1 improvement on HotpotQA

**Source:** "FAIR-RAG" (Asl et al., 2025 - arXiv:2510.22344)

**Pattern:** Transform RAG into a dynamic reasoning process with:
1. Decompose query into checklist of required findings
2. Audit aggregated evidence to identify confirmed facts AND explicit gaps
3. Generate targeted sub-queries to fill gaps
4. Repeat until evidence is sufficient

**Recommendation:** For crisis support, implement gap-aware evidence assessment before generating answers.

### 2.5 Two-Stage Retrieval with Marginal-Utility Reranking

**Source:** "Enhancing RAG with Two-Stage Retrieval" (George, 2025 - arXiv:2601.03258)

**Pattern:** 
- Stage 1: LLM-driven query expansion for high recall
- Stage 2: Fast reranker (FlashRank) that dynamically selects optimal evidence subset under token budget
- Utility modeled as: relevance + novelty + brevity + cross-encoder evidence

**Recommendation:** Use marginal-utility reranking to balance relevance, novelty, and token efficiency.

### 2.6 Multi-Layered Thoughts (MetRag)

**Source:** "Similarity is Not All You Need" (Gan et al., 2024 - arXiv:2405.19893)

**Pattern:** Three types of "thought" layers:
1. **Similarity-oriented** - Standard retrieval
2. **Utility-oriented** - Small utility model supervised by LLM
3. **Compactness-oriented** - Task-adaptive summarization of retrieved documents

**Recommendation:** Add utility scoring and document summarization before LLM processing.

### 2.7 Retrieval Augmented Fine-Tuning (RAFT)

**Source:** "An Empirical Study of RAG with Chain-of-Thought" (Zhao et al., 2024 - arXiv:2407.15569)

**Pattern:** Combine chain-of-thought with supervised fine-tuning and RAG:
- Model learns to extract relevant information from noisy contexts
- Enhanced information extraction and logical reasoning
- Works for both long-form and short-form QA

**Recommendation:** Fine-tune on domain-specific data with CoT examples to improve utilization.

### 2.8 Monte Carlo Tree Search for Thought Generation

**Source:** "Retrieval Augmented Thought Process" (Pouplin et al., 2024 - arXiv:2402.07812)

**Effectiveness:** 35% additional accuracy vs. in-context RAG

**Pattern:** Formulate thought generation as a multi-step decision process optimized with MCTS:
- Learn a proxy reward function for cost-efficient inference
- Robust to imperfect retrieval
- Particularly effective for private/sensitive data domains

**Recommendation:** For crisis support, consider MCTS-based reasoning to handle imperfect retrieval gracefully.

---

## 3. Minimum Viable Retrieval for Crisis Support

### 3.1 Critical Insight: The Gap is LARGER for Complex Domains

Crisis support queries are likely at the "interpretable rationale" or "hidden rationale" level (from the RAG survey taxonomy). This means:
- Simple fact extraction won't work
- The model needs to understand nuanced guidance
- Multi-document synthesis is often required
- The stakes of incorrect answers are extremely high

### 3.2 Minimum Viable Components

Based on the research, the minimum viable RAG system for crisis support needs:

#### A. Retrieval Layer (Still Important)
- **Hybrid retrieval** (dense + sparse) for broad coverage
- **Reranking** with reader feedback (RIDER pattern)
- **Distractor filtering** - removing passages that hurt performance

#### B. Context Processing Layer (The Key Gap)
- **Context compression/summarization** - reduce noise
- **Relevance scoring** per passage, not just retrieval
- **Utility-oriented ranking** beyond similarity

#### C. Generation Layer (Most Critical)
- **Explicit faithfulness instructions** in prompts
- **Opinion-based framing** for context utilization
- **Chain-of-thought with retrieval revision** (RAT pattern)
- **Evidence gap detection** before answering

#### D. Safety Layer
- **Answer verification** against retrieved context
- **Confidence calibration** - knowing when NOT to answer
- **Fallback to human escalation** when utilization fails

### 3.3 Recommended Architecture for Crisis Support

```
Query → Hybrid Retrieval → Reader-Guided Reranking → Context Compression 
→ Faithfulness-Optimized Prompt → CoT with Retrieval Revision 
→ Evidence Verification → Answer/Hold/Escalate Decision
```

### 3.4 Expected Performance

Based on the literature:
- **Naive RAG:** R@5 ~95%, E2E accuracy ~15-25%
- **With reranking:** E2E accuracy +1-4 points
- **With faithfulness prompting:** E2E accuracy +5-15 points  
- **With iterative CoT+retrieval:** E2E accuracy +10-20 points
- **Combined interventions:** E2E accuracy 50-70% (realistic target)

The gap can be reduced from 81 points to ~25-45 points with proper interventions.

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## 4. Key Takeaways

### The Gap is Fundamental, Not Accidental
- Even oracle retrieval doesn't guarantee correct answers
- Smaller models (<7B) have a "utilization bottleneck"
- The distraction effect means more context can hurt

### Bridging the Gap Requires Multi-Pronged Approach
1. **Better retrieval alignment** (reader-guided, utility-oriented)
2. **Better context processing** (compression, filtering, summarization)  
3. **Better prompting** (faithfulness, opinion-based, CoT)
4. **Better verification** (evidence checking, gap detection)

### Crisis Support Specific Considerations
- High stakes mean low tolerance for hallucination
- Complex queries require multi-step reasoning
- Domain expertise needs explicit encoding in prompts
- Safety requires explicit hold/escalate mechanisms

---

## 5. References

1. Pandey, S. (2026). "Can Small Language Models Use What They Retrieve?" arXiv:2603.11513
2. Zhou, W. et al. (2023). "Context-faithful Prompting for Large Language Models." arXiv:2303.11315
3. Zhao, S. et al. (2024). "Retrieval Augmented Generation (RAG) and Beyond." arXiv:2409.14924
4. Mao, Y. et al. (2021). "Rider: Reader-Guided Passage Reranking." arXiv:2101.00294
5. George, S. (2025). "Enhancing RAG with Two-Stage Retrieval." arXiv:2601.03258
6. Asl, M.A. et al. (2025). "FAIR-RAG: Faithful Adaptive Iterative Refinement." arXiv:2510.22344
7. Zhao, Y. et al. (2024). "An Empirical Study of RAG with Chain-of-Thought." arXiv:2407.15569
8. Wang, Z. et al. (2024). "RAT: Retrieval Augmented Thoughts." arXiv:2403.05313
9. Gan, C. et al. (2024). "Similarity is Not All You Need: MetRag." arXiv:2405.19893
10. Pouplin, T. et al. (2024). "Retrieval Augmented Thought Process." arXiv:2402.07812
11. Li, J. et al. (2024). "Tree of Reviews." arXiv:2404.14464
12. Tian, F. et al. (2026). "Predicting Retrieval Utility and Answer Quality in RAG." arXiv:2601.14546
13. Qi, J. et al. (2025). "On the Consistency of Multilingual Context Utilization in RAG." arXiv:2504.00597

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## 6. Limitations of This Research

1. **MemPalace/Engram team analysis not found** - The specific analysis that discovered the 17% figure was not located through academic search. This may be from internal reports, blog posts, or presentations not indexed in arXiv.

2. **Domain specificity** - Most RAG research focuses on general QA, not crisis support. The patterns may need adaptation for high-stakes, sensitive domains.

3. **Model size effects** - The utilization bottleneck is worse for smaller models. The MemPalace system's model size is unknown.

4. **Evaluation methodology** - Different papers use different metrics (EM, F1, accuracy), making direct comparison difficult.

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*Research conducted: April 14, 2026*
*Researcher: Hermes Agent (subagent)*
*Task: Research Task #1 - R@5 vs End-to-End Accuracy Gap*
