hermes-agent/website/docs/user-guide/messaging/sms.md

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8	SMS (Twilio)	Set up Hermes Agent as an SMS chatbot via Twilio

SMS Setup (Twilio)

Hermes connects to SMS through the Twilio API. People text your Twilio phone number and get AI responses back — same conversational experience as Telegram or Discord, but over standard text messages.

:::info Shared Credentials The SMS gateway shares credentials with the optional telephony skill. If you've already set up Twilio for voice calls or one-off SMS, the gateway works with the same TWILIO_ACCOUNT_SID, TWILIO_AUTH_TOKEN, and TWILIO_PHONE_NUMBER. :::

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Prerequisites

• Twilio account — Sign up at twilio.com (free trial available)
• A Twilio phone number with SMS capability
• A publicly accessible server — Twilio sends webhooks to your server when SMS arrives
• aiohttp — pip install 'hermes-agent[sms]'

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Step 1: Get Your Twilio Credentials

1. Go to the Twilio Console
2. Copy your Account SID and Auth Token from the dashboard
3. Go to Phone Numbers → Manage → Active Numbers — note your phone number in E.164 format (e.g., +15551234567)

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Step 2: Configure Hermes

Interactive setup (recommended)

hermes gateway setup

Select SMS (Twilio) from the platform list. The wizard will prompt for your credentials.

Manual setup

Add to ~/.hermes/.env:

TWILIO_ACCOUNT_SID=ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
TWILIO_AUTH_TOKEN=your_auth_token_here
TWILIO_PHONE_NUMBER=+15551234567

# Security: restrict to specific phone numbers (recommended)
SMS_ALLOWED_USERS=+15559876543,+15551112222

# Optional: set a home channel for cron job delivery
SMS_HOME_CHANNEL=+15559876543

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Step 3: Configure Twilio Webhook

Twilio needs to know where to send incoming messages. In the Twilio Console:

1. Go to Phone Numbers → Manage → Active Numbers
2. Click your phone number
3. Under Messaging → A MESSAGE COMES IN, set:
   • Webhook: https://your-server:8080/webhooks/twilio
   • HTTP Method: POST

:::tip Exposing Your Webhook If you're running Hermes locally, use a tunnel to expose the webhook:

# Using cloudflared
cloudflared tunnel --url http://localhost:8080

# Using ngrok
ngrok http 8080

Set the resulting public URL as your Twilio webhook. :::

The webhook port defaults to 8080. Override with:

SMS_WEBHOOK_PORT=3000

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Step 4: Start the Gateway

hermes gateway

You should see:

[sms] Twilio webhook server listening on port 8080, from: +1555***4567

Text your Twilio number — Hermes will respond via SMS.

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Environment Variables

Variable	Required	Description
TWILIO_ACCOUNT_SID	Yes	Twilio Account SID (starts with AC)
TWILIO_AUTH_TOKEN	Yes	Twilio Auth Token
TWILIO_PHONE_NUMBER	Yes	Your Twilio phone number (E.164 format)
SMS_WEBHOOK_PORT	No	Webhook listener port (default: 8080)
SMS_ALLOWED_USERS	No	Comma-separated E.164 phone numbers allowed to chat
SMS_ALLOW_ALL_USERS	No	Set to true to allow anyone (not recommended)
SMS_HOME_CHANNEL	No	Phone number for cron job / notification delivery
SMS_HOME_CHANNEL_NAME	No	Display name for the home channel (default: Home)

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SMS-Specific Behavior

• Plain text only — Markdown is automatically stripped since SMS renders it as literal characters
• 1600 character limit — Longer responses are split across multiple messages at natural boundaries (newlines, then spaces)
• Echo prevention — Messages from your own Twilio number are ignored to prevent loops
• Phone number redaction — Phone numbers are redacted in logs for privacy

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Security

The gateway denies all users by default. Configure an allowlist:

# Recommended: restrict to specific phone numbers
SMS_ALLOWED_USERS=+15559876543,+15551112222

# Or allow all (NOT recommended for bots with terminal access)
SMS_ALLOW_ALL_USERS=true

:::warning SMS has no built-in encryption. Don't use SMS for sensitive operations unless you understand the security implications. For sensitive use cases, prefer Signal or Telegram. :::

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Troubleshooting

Messages not arriving

1. Check your Twilio webhook URL is correct and publicly accessible
2. Verify TWILIO_ACCOUNT_SID and TWILIO_AUTH_TOKEN are correct
3. Check the Twilio Console → Monitor → Logs → Messaging for delivery errors
4. Ensure your phone number is in SMS_ALLOWED_USERS (or SMS_ALLOW_ALL_USERS=true)

Replies not sending

1. Check TWILIO_PHONE_NUMBER is set correctly (E.164 format with +)
2. Verify your Twilio account has SMS-capable numbers
3. Check Hermes gateway logs for Twilio API errors

Webhook port conflicts

If port 8080 is already in use, change it:

SMS_WEBHOOK_PORT=3001

Update the webhook URL in Twilio Console to match.