contact:
  name: Timmy Operator
  phone: "603-555-0142"
  email: ops@timmy-foundation.example

service:
  address: "123 Example Lane"
  city: Concord
  state: NH
  zip: "03301"

desired_plan: residential-fiber

call_log:
  - timestamp: "2026-04-15T14:30:00Z"
    outcome: no_answer
    notes: "Called 1-800-NHBB-INFO, ring-out after 45s"

checklist:
  - "Confirm exact-address availability via NH Broadband online lookup"
  - "Call NH Broadband scheduling line (1-800-NHBB-INFO)"
  - "Select appointment window (morning/afternoon)"
  - "Confirm payment method (credit card / ACH)"
  - "Receive appointment confirmation number"
  - "Prepare site: clear path to ONT install location"
  - "Post-install: run speed test (fast.com / speedtest.net)"
  - "Log final speeds and appointment outcome"