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timmy-home/specs/fleet-ops-runbook.md
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fix: fix: Fleet Operator Incentives & Partner Program (implements #987) (closes #1003) (closes #1004) (closes #1006)
2026-05-03 00:21:53 -04:00

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Fleet Operations Runbook

Purpose

Standard operating procedures for fleet operators to ensure consistent, reliable service delivery.

Daily Operations

Pre-Shift Checklist

  • Vehicle inspection complete
  • Documentation uploaded
  • Route planning confirmed
  • Communication devices charged

During Operations

  • Maintain 99.5%+ uptime
  • Report incidents within 15 minutes
  • Complete delivery confirmations
  • Follow safety protocols

Post-Shift

  • Vehicle maintenance log updated
  • End-of-day report submitted
  • Next shift preparation

Emergency Procedures

Vehicle Breakdown

  1. Safety first - pull over safely
  2. Notify dispatch immediately
  3. Request replacement vehicle if needed
  4. Complete incident report

Delivery Issue

  1. Contact customer within 30 minutes
  2. Escalate to support if unresolved
  3. Document all communications
  4. File formal report within 24 hours

Performance Monitoring

  • Uptime: Track via GPS and dispatch logs
  • Delivery Timeliness: On-time vs delayed deliveries
  • Incident Rate: Safety and damage events
  • Customer Satisfaction: Feedback scores

Support Contacts

  • Dispatch: [dispatch number]
  • Emergency: [emergency number]
  • Maintenance: [maintenance contact]
  • Partner Success: [partner manager]
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