timmy-home/reports/operations/2026-04-15-nh-broadband-public-research.md

NH Broadband fiber install public research packet

Refs #533

Scope of this packet

This packet moves LAB-008 forward without pretending that a real-world service order or appointment was completed in-session.

The verified public-source inputs used here were:

• https://nhbroadband.com/
• https://nhbroadband.com/contact/
• https://www.connectsignup.com/?client=118

What was verified from official public sources

1. NH Broadband publicly markets 100% fiber internet and says the residential offer has:
   • no contracts
   • no gimmicks
   • no hidden fees
2. The residential pricing shown on the NH Broadband home page is:
   • Basic 100 Mbps Internet — $49.95/month
   • Premier 1 Gig (1,000 Mbps) Internet — $79.95/month
   • Ultimate 2 Gig (2,000 Mbps) Internet — $99.95/month
3. The public availability flow requires an exact service address through the official portal:
   • https://www.connectsignup.com/?client=118
4. The availability portal states: "Serviceability is subject to areas where the Conexon Connect network is being or will be constructed."
5. The publicly listed support contacts are:
   • Customer support: (866) 431-1928
   • Technical support: (866) 431-7617
   • Support hours: 7 days a week, 8 a.m. – 8 p.m. EST
   • General inquiries / billing email: info@nhbroadband.com
   • Technical support email: support@nhbroadband.com
6. NH Broadband also publishes the following operator-useful documents:
   • Residential agreement form: https://nhbroadband.com/assets/Documents/NH-Broadband-Residential-Agreement-Form.pdf
   • Conduit guidelines: https://nhbroadband.com/assets/Documents/NHBroadband_ConduitGuidelines.pdf

Most useful public-doc answer

Public documentation is enough to confirm that NH Broadband offers fiber plans in this service ecosystem and that the next required action is an exact-address availability check through the official portal or with customer support.

Public documentation is not enough to prove that the specific cabin address is serviceable today or to book an installation without a live interaction.

What was not verified in-session

• Exact-address availability at the cabin was not verified in-session.
• Actual installation appointment was not scheduled in-session.
• No confirmation number was obtained in-session.
• No payment method was submitted in-session.
• No public install fee was confirmed from the pages reviewed in-session.
• No post-install speed test exists yet because the installation is not complete.

Recommended next live actions

1. Enter the exact cabin address into the official availability portal:
   • https://www.connectsignup.com/?client=118
2. If the portal result is unclear or negative, call NH Broadband customer support at (866) 431-1928 and verify the exact address manually.
3. During the live call, confirm all of the following before accepting an appointment:
   • exact monthly price for the selected tier
   • whether there is any install fee
   • earliest available installation slot
   • whether the installer needs any special driveway or conduit prep details
4. Record the appointment date/time and confirmation number in the issue thread.
5. After installation, post a speed test result back to issue #533.

Deliverables in this PR

• scripts/plan_nh_broadband_install.py — deterministic packet builder for the live scheduling step
• docs/nh-broadband-install-request.example.yaml — placeholder request manifest to fill in before the real call
• docs/nh-broadband-install-packet.example.md — rendered install packet with call log + appointment checklist
• tests/test_nh_broadband_install_planner.py — regression coverage locking the packet and the public research facts

Why the issue stays open

LAB-008 still requires real-world execution:

• an exact-address availability lookup
• a live scheduling step
• a payment decision
• a real appointment confirmation
• a post-install speed test

This PR should therefore advance the issue, not close it.