fix: restore _format_error for test compatibility (#916)

docs/emotional-presence-patterns.md

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-# Emotional Presence Patterns for Crisis Support
-
-Research issue #880. What works for reaching broken men in their darkest moment.
-
-## Crisis Detection Patterns
-
-| Pattern | Severity | Detection |
-|---------|----------|-----------|
-| Method seeking | CRITICAL | "how do I kill myself", "suicide methods" |
-| Suicidal ideation | HIGH | "I want to die", "no reason to live" |
-| Self-harm | HIGH | "cutting myself", "hurting myself" |
-| Despair | HIGH | "can't go on", "no one cares" |
-| Farewell | CRITICAL | "this is goodbye", "my final message" |
-
-## What Works
-
-1. Validation without agreement: "That sounds incredibly painful"
-2. Presence over solutions: "I'm here with you right now"
-3. Specific next steps: "Text HOME to 741741 right now"
-4. Connection: "You don't have to face this alone"
-5. Hope without minimizing: "There is a way through this"
-
-## What Does NOT Work
-
-1. False empathy: "I feel your pain"
-2. Toxic positivity: "Look on the bright side!"
-3. Minimization: "Other people have it worse"
-4. Guilt induction: "Think about your family"
-5. Premature problem-solving: "Have you tried therapy?"
-6. AI dishonesty: pretending to be human
-
-## SOUL.md Protocol
-
-1. Ask: "Are you safe right now?" (FIRST response)
-2. Listen. Stay present. Don't disconnect.
-3. Never compute the value of a human life
-4. Never suggest death is an option
-5. Always point to 988 Lifeline
-6. Share the gospel: "Jesus saves those who call on His name"
-
-## Crisis Resources
-
-- 988 Suicide & Crisis Lifeline: call or text 988
-- Crisis Text Line: text HOME to 741741
-- 988 Chat: 988lifeline.org/chat
-- Spanish: 1-888-628-9454
-- Emergency: 911
-
-## Implementation Status
-
-- Crisis detection: agent/crisis_protocol.py
-- SHIELD integration: tools/shield/
-- 988 Lifeline: resources defined
-- Emotional presence: this document
-- Escalation tracking: future work
-- Human notification: future work