22 lines
719 B
Markdown
22 lines
719 B
Markdown
Subject: [INCIDENT] Payment processing degraded — ETA 30 minutes
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Team,
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We are currently experiencing degraded payment processing for transactions
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above $1,000. Transactions under $1,000 are flowing normally.
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Impact:
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- Affected: Card and ACH payments > $1,000
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- Unaffected: Sub-$1,000 card, all ACH under $1,000, refunds
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- Error rate: 12% (baseline <0.5%)
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- First detected: 14:22 UTC
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- Current status: Investigating; rollback candidate identified
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Root cause so far:
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- The fraud-scoring service v3.2 update (deployed 14:15 UTC) introduced
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a latency spike for high-value requests, causing upstream timeouts.
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Next update at 14:45 UTC or when resolved, whichever comes first.
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— On-call engineering
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