30 lines
1.0 KiB
Markdown
30 lines
1.0 KiB
Markdown
# Incident Response Runbook Template
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## Purpose
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Standardize response steps for severity-1 through severity-3 incidents.
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## Severity Levels
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- **SEV-1**: Complete outage or data loss. Page on-call lead. Target resolution: 1 hour.
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- **SEV-2**: Major degradation. Page on-call. Target resolution: 4 hours.
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- **SEV-3**: Minor impact. Ticket and triage within business hours. Target resolution: 24 hours.
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## Initial Actions
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1. Acknowledge alert and assign incident commander.
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2. Open incident channel (#incident-YYYY-MM-DD).
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3. Declare severity and start timeline doc.
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## Communication Plan
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- Internal: 15-min updates in incident channel.
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- External: Status page update within 30 min for SEV-1/2.
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- Leadership: Email summary every hour for SEV-1.
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## Mitigation Steps
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- Roll back recent deploy if cause unknown.
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- Enable circuit breakers / rate limits.
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- Switch to read-replica or backup region.
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## Post-Incident Review
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- Draft RCA within 24 hours.
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- Schedule review meeting within 48 hours.
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- Track remediation tickets with owners and due dates.
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