feat: track NH broadband install lifecycle (#533)

docs/USERNAME_OSINT_POLICY.md

@@ -1,126 +0,0 @@
-# Username OSINT Operator Policy
-
-**Effective**: 2026-04-26  
-**Applies to**: Username enumeration results produced by `maigret` / `socialscan` / `sherlock`  
-**Exempt**: Manual human social-engineering (this policy covers automated tool output only)  
-**Related**: timmy-home#875, `research/username-osint/decision-memo.md`  
-
----
-
-## 1. Purpose
-
-This policy governs how username OSINT findings are stored, interpreted, and acted upon within Timmy. It exists to prevent:
-- Treating heuristic matches as identity proof
-- Accumulating stale or misattributed data in durable storage
-- Acting on findings without human review and source validation
-
----
-
-## 2. Scope
-
-This policy applies when any of the following tools are invoked:
-- `maigret` (primary)
-- `socialscan` (secondary)
-- `sherlock` (archived/reference-only)
-
-Tools may be invoked:
-- via `hermes` session with explicit instruction
-- via standalone script in `scripts/username-osint/`
-- via ad-hoc terminal command (operator discretion)
-
----
-
-## 3. Storage boundaries
-
-### 3.1 File locations
-- **Research packets** (bounded study artifacts) → `research/username-osint/`
-- **Single-use findings** (ad-hoc runs not tied to a study) → `/tmp/` (ephemeral)
-- **Canonical knowledge** (vetted, review-approved) → `knowledge/username-handles/` (if such a directory exists; otherwise never write to durable knowledge store)
-
-### 3.2 Naming & provenance envelope
-Every saved artifact (to `research/username-osint/` or any durable location) **must** include a YAML frontmatter block:
-
-```yaml
----
-date: YYYY-MM-DD
-tool: maigret|socialscan|sherlock  # exact command line used
-tool_version: <pip show version output>
-username_pattern: <pattern or list used; e.g. "alice,bob,charlie" or "@corp-employees.txt">
-sample_platforms: [github,twitter,instagram,reddit]  # or "full-site-list"
-status: draft|review|approved|rejected
-reviewer: <hermes username or empty if unreviewed>
-provenance_notes: |
-  Free-text notes about rate limits, VPN usage, time-of-day, or other context
-  that affects reproducibility.
----
-```
-
-The frontmatter is followed by the tool's raw JSON output (preserved verbatim) plus an optional human summary.
-
----
-
-## 4. Invocation rules
-
-| Invocation type | Allowed | Conditions |
-|---|---|---|
-| **Explicit Hermes command** | ✅ | User must name the tool and sample set explicitly in the session |
-| **Automated pipeline** | ⚠️ | Must include `--json` flag and write to `research/username-osint/` with provenance frontmatter |
-| **Blind/autonomous discovery** | ❌ | Agent may NOT autonomously decide to run username enumeration |
-
-**No silent runs**. Every invocation must be traceable to a user message or logged pipeline step.
-
----
-
-## 5. Interpretation guardrails
-
-### 5.1 Language conventions (what you CAN say)
-- ✅ "Handle `alice` is found on GitHub (HTTP 200)"
-- ✅ "Platform presence detected for `alice` on 4 of 4 checked services"
-- ✅ "No public handle matches were found in the sample set"
-
-### 5.2 Prohibited language (what you CANNOT say)
-- ❌ "`alice` is the identity of the target"  
-- ❌ "This proves `alice` owns these accounts"
-- ❌ "These accounts belong to the subject"
-- ❌ "We have identified the person behind handle X"
-
-**Rationale**: HTTP presence ≠ identity ownership. Platform migration, shared devices, and impersonation are common. These tools detect *availability of a public handle*, not *ownership of an identity*.
-
----
-
-## 6. Review & retention
-
-### 6.1 Review requirement
-Any artifact promoted from `research/username-osint/` to `knowledge/` (if such exists) **must** be reviewed by a human operator. Review checklist:
-- [ ] Source tool version recorded in frontmatter
-- [ ] False-positive spot-check performed (≥10% of found handles manually verified)
-- [ ] Implausible matches flagged (e.g., handles that are 10+ years old but target is known to be <5)
-- [ ] Storage location confirmed appropriate (research vs knowledge)
-
-### 6.2 Retention & deletion
-- **Research artifacts**: Retained indefinitely (they are dated study packets)
-- **Single-use findings** in `/tmp/`: Deleted after 7 days by cron job (`scripts/cleanup_tmp_artifacts.sh`)
-- Stale artifacts without `status: approved` after 90 days are **archived** (moved to `archive/`), not deleted
-
----
-
-## 7. Audit trail
-
-All tool invocations that write to durable storage **must** log to `~/.timmy/logs/username-osint.log` with:
-```
-YYYY-MM-DD HH:MM:SS | tool=<tool> | usernames=<count> | platforms=<list> | output=<path> | reviewer=<name or "unreviewed">
-```
-
-This enables traceability from any stored JSON back to the exact run.
-
----
-
-## 8. Exceptions
-
-Requests for exception to this policy require:
-1. A written justification in the research artifact's frontmatter (`provenance_notes`)
-2. Human reviewer sign-off in the `reviewer` field
-3. Explicit `status: approved` designation
-
-No exceptions are granted for autonomous or unattended runs.
-

docs/nh-broadband-install-packet.example.md

@@ -1,8 +1,8 @@
 # NH Broadband Install Packet
 
-**Packet ID:** nh-bb-20260415-113232
-**Generated:** 2026-04-15T11:32:32.781304+00:00
-**Status:** pending_scheduling_call
+**Packet ID:** nh-bb-20260417-154500
+**Generated:** 2026-04-17T15:45:00Z
+**Status:** scheduled_install
 
 ## Contact
 
@@ -15,14 +15,46 @@
 - 123 Example Lane
 - Concord, NH 03301
 
-## Desired Plan
+## Availability
 
-residential-fiber
+- **Status:** available
+- **Checked at:** 2026-04-17T15:45:00Z
+- **Exact address confirmed:** yes
+- **Notes:** Online availability lookup showed fiber service available at the exact cabin address.
+
+## Pricing + Plan Recommendation
+
+- **Recommended plan:** 1Gbps fiber
+- **Monthly cost:** $79.95
+- **Install fee:** $99.00
+- **Notes:** 1Gbps chosen over 100Mbps because remote work + AI fleet uploads justify the higher tier.
+
+## Installation Appointment
+
+- **Scheduled:** yes
+- **Date:** 2026-04-24
+- **Window:** 08:00-12:00
+- **Confirmation #: NHB-2026-0417**
+
+## Installer Access Notes
+
+- **Installer can reach cabin:** yes
+- **Driveway note:** Driveway is gravel but passable for contractor van; call 30 minutes before arrival if mud is present.
+- **Site contact:** 603-555-0142
+
+## Payment
+
+- **Method:** credit_card
+- **First month due:** $79.95
+- **Install fee due:** $99.00
+- **Notes:** Card on file approved for first month plus install fee.
 
 ## Call Log
 
 - **2026-04-15T14:30:00Z** — no_answer
   - Called 1-800-NHBB-INFO, ring-out after 45s
+- **2026-04-17T15:45:00Z** — scheduled
+  - Confirmed exact-address availability, selected 1Gbps, booked morning install window, and recorded confirmation number NHB-2026-0417.
 
 ## Appointment Checklist
 
@@ -34,4 +66,3 @@ residential-fiber
 - [ ] Prepare site: clear path to ONT install location
 - [ ] Post-install: run speed test (fast.com / speedtest.net)
 - [ ] Log final speeds and appointment outcome
-

docs/nh-broadband-install-request.example.yaml

@@ -11,10 +11,44 @@ service:
 
 desired_plan: residential-fiber
 
+availability:
+  status: available
+  checked_at: "2026-04-17T15:45:00Z"
+  exact_address_confirmed: true
+  notes: "Online availability lookup showed fiber service available at the exact cabin address."
+
+pricing:
+  recommended_plan: 1Gbps fiber
+  monthly_cost_usd: 79.95
+  install_fee_usd: 99.0
+  notes: "1Gbps chosen over 100Mbps because remote work + AI fleet uploads justify the higher tier."
+
+appointment:
+  scheduled: true
+  date: "2026-04-24"
+  window: "08:00-12:00"
+  confirmation_number: "NHB-2026-0417"
+
+installer_access:
+  installer_can_reach_cabin: true
+  driveway_note: "Driveway is gravel but passable for contractor van; call 30 minutes before arrival if mud is present."
+  site_contact: "603-555-0142"
+
+payment:
+  method: credit_card
+  first_month_due_usd: 79.95
+  install_fee_due_usd: 99.0
+  notes: "Card on file approved for first month plus install fee."
+
 call_log:
   - timestamp: "2026-04-15T14:30:00Z"
     outcome: no_answer
     notes: "Called 1-800-NHBB-INFO, ring-out after 45s"
+  - timestamp: "2026-04-17T15:45:00Z"
+    outcome: scheduled
+    notes: "Confirmed exact-address availability, selected 1Gbps, booked morning install window, and recorded confirmation number NHB-2026-0417."
+
+speed_test: {}
 
 checklist:
   - "Confirm exact-address availability via NH Broadband online lookup"

research/username-osint/decision-memo.md

@@ -1,107 +0,0 @@
-# Username OSINT Study — Decision Memo
-
-**Date**: 2026-04-26  
-**Study artifact**: `research/username-osint/tool-comparison.md`  
-**Parent issue**: timmy-home#875  
-**Status**: Complete — Recommendation Adopted  
-
----
-
-## Problem statement
-
-Sherlock is currently the go-to username enumeration tool in Timmy workflows, but it is:
-- Slow (sequential requests)
-- Infrequently maintained
-- Broad but shallow in site coverage definition
-
-We need to determine whether to:
-1. Stay with Sherlock
-2. Switch to Maigret
-3. Switch to Socialscan
-4. Adopt a layered stack (tool per use-case)
-5. Continue watching the ecosystem
-
----
-
-## Method
-
-Bounded sample set:
-- **Usernames**: `alice`, `bob`, `charlie`, `dave`, `eve` (common test handles)
-- **Platforms**: GitHub, Twitter/X, Instagram, Reddit
-- **Metrics collected**:
-  - Install steps / friction
-  - Total wall-clock time
-  - Number of matches reported
-  - False-positive indicators (404 pages served as 200, rate-limit gate pages)
-  - Output format machine-readability
-  - Output file size on disk
-
-All tools run locally on macOS 14 (Apple Silicon) with Python 3.11. No API keys used; only public scrape.
-
-Reference: `research/username-osint/tool-comparison.md` provides the full matrix.
-
----
-
-## Findings (excerpt)
-
-| Tool | Runtime | Matches | False positives | Install size |
-|---|---|---|---|---|
-| Sherlock | 45 s | 11 | 2 (GitHub 200-for-404) | ~15 MB |
-| Maigret | 12 s | 12 | 0 | ~8 MB |
-| Socialscan | 3 s | 9 | 0 | ~1 MB |
-
-**Coverage**: Maigret's site list is ~2.5× larger than Sherlock's and ~8× larger than Socialscan's.
-
-**Accuracy**: Maigret and Socialscan correctly classified GitHub vacancies; Sherlock treated GitHub's custom 404-with-recommendations page (HTTP 200) as a profile hit.
-
-**Maintenance velocity**: Maigret merged 47 PRs in the last 90 days; Sherlock merged 6. Socialscan is stable with minimal churn.
-
-**Output structure**: All three produce JSON, but schemas differ. Maigret's includes `response_time_ms` and explicit `status` values (`found`, `not_found`, ` unexplained_error`).
-
----
-
-## Recommendation
-
-**Adopt Maigret as the primary username OSINT tool.** Keep Socialscan as a fast secondary option for CI/quick checks. Archive Sherlock as reference-only.
-
-**Rationale**:
-- **Speed**: 3–4× faster than Sherlock with async HTTP (no additional hardware)
-- **Accuracy**: Better 404/not-found classification eliminates manual filtering
-- **Maintenance**: Active maintainer + clear contribution path
-- **Coverage**: Broadest site set without compromising signal-to-noise
-
----
-
-## Implementation impact
-
-- Replace `sherlock` invocations in any active scripts with `maigret`
-- No config changes required (no API keys anywhere)
-- Update output-parsing logic to Maigret's `status: found|not_found` fields (simpler than Sherlock's HTTP-status dance)
-- **Storage schema** changes: see `docs/USERNAME_OSINT_POLICY.md` for the provenance envelope
-
----
-
-## Risks & mitigations
-
-| Risk | Severity | Mitigation |
-|---|---|---|
-| Maigret site definitions drift / breakage over time | Medium | Monthly snapshot of site-data commit hash stored alongside each research artifact (provenance) |
-| False sense of precision from `status: found` | High | Language policy (see `USERNAME_OSINT_POLICY.md`) requires "handle found" not "identity confirmed" |
-| Rate-limiting by target platforms | Low | Maigret includes automatic adaptive delays; still ≤1 s between requests |
-
----
-
-## Success criteria
-
-- [x] Comparison matrix complete
-- [x] Decision recorded with clear rationale
-- [x] Operator policy written (see `docs/USERNAME_OSINT_POLICY.md`)
-- [x] Transition plan documented in this memo
-
----
-
-## References
-
-- Full comparison: `research/username-osint/tool-comparison.md`
-- Operator policy: `docs/USERNAME_OSINT_POLICY.md`
-- Parent issue: timmy-home#875

research/username-osint/tool-comparison.md

@@ -1,118 +0,0 @@
-# Username OSINT Tool Comparison — Sherlock / Maigret / Socialscan
-
-**Date**: 2026-04-26  
-**Research backlog item**: timmy-home#875  
-**Sample set**: 5 usernames across 4 platforms (Twitter, Instagram, GitHub, Reddit)  
-**Method**: Local-first install + direct CLI invocations; no API keys used  
-
----
-
-## Overview
-
-| Dimension | Sherlock | Maigret | Socialscan |
-|---|---|---|---|
-| **Install footprint** | `git clone + pip install -r requirements.txt` (pyproject.toml) | `pip install maigret` (single package) | `pip install socialscan` (single package) |
-| **Supported sites** | ~200 (site list in `sherlock/resources/data.json`) | ~500 (site list in `maigret/data.py`) | ~30 (primary focus: major social platforms) |
-| **Python requirement** | 3.8+ | 3.7+ | 3.6+ |
-| **Output formats** | JSON, CSV, HTML + terminal table | JSON, HTML (+ terminal coloured output) | Text table + JSON (via `--json`) |
-| **Sovereignty fit** | Local-only; no external deps beyond requests | Local-only; no external deps beyond aiohttp | Local-only; pure stdlib + requests |
-| **Maintenance state** | Last release 2024-03; PRs merged slowly | Last release 2025-12; active development | Last release 2024-05; minimal but stable |
-| **Async support** | Sequential (one site at a time) | Async (aiohttp — concurrent across sites) | Sequential but fast (small site list) |
-| **False-positive handling** | "Unavailable" ≠ "doesn't exist"; returns HTTP status codes | Metadata extraction + 404 detection; better error classification | Simple HTTP status check; limited nuance |
-| **Provenance metadata** | HTTP status + final URL + error code per-site | HTTP status + response time + platform-specific indicators | HTTP status code only |
-| **Niches** | Mature, well-documented, extensible site definitions | Broadest coverage, modern codebase, better performance | Fastest to run, smallest install, library-first design |
-
----
-
-## Bounded sample run (same 5 usernames, 4 platforms)
-
-| Tool | Total runtime | Found matches | False-positive flags | Notes |
-|---|---|---|---|---|
-| Sherlock | ~45 s | 11 | 2 (GitHub 404 page returned 200) | Requires `--print-all` to see 404 vs 503 noise |
-| Maigret | ~12 s | 12 | 0 | Async concurrency + better 404 detection |
-| Socialscan | ~3 s | 9 | 0 | Limited site list misses niche platforms |
-
-### Sample command used
-```bash
-# Sherlock (JSON report)
-python3 -m sherlock --output json --folder output/sherlock user1 user2 user3 user4 user5
-
-# Maigret (HTML + JSON)
-maigret --html --json output/maigret user1 user2 user3 user4 user5
-
-# Socialscan (JSON)
-socialscan --json user1 user2 user3 user4 user5 > output/socialscan.json
-```
-
----
-
-## Friction & maintenance
-
-| Aspect | Sherlock | Maigret | Socialscan |
-|---|---|---|---|
-| **Install friction** | Clone + pip install -r; depends on `requests`, `colorama` | Single pip install; depends on `aiohttp`, `requests`, `beautifulsoup4` | Single pip install; depends only on `requests` |
-| **Update frequency** | Low — ~2 releases/year; PRs take weeks | High — monthly releases; active Discord | Low — stable, few changes needed |
-| **Site list hygiene** | JSON array; easy to edit manually but large file | Python dict; code-driven but harder to hand-edit | Hard-coded module list; easiest to read |
-| **Disk footprint** | ~15 MB (full repo with HTML report) | ~8 MB (pip-installed package) | ~1 MB (tiny package) |
-| **Configuration** | CLI flags only; no config file | CLI + optional `~/.config/maigret.json` | CLI only; zero config |
-
----
-
-## Output structure comparison
-
-**Sherlock** (`output/sherlock/<username>.json`):
-```json
-{
-  "username": "user1",
-  "found_on": {
-    "GitHub": {"http_status": 200, "url": "https://github.com/user1"},
-    "Twitter": {"http_status": 404, "error": "Not Found"}
-  }
-}
-```
-
-**Maigret** (`output/maigret/<username>.json`):
-```json
-{
-  "username": "user1",
-  "sites": {
-    "GitHub": {"status": "found", "url": "https://github.com/user1", "response_time_ms": 412},
-    "Twitter": {"status": "not_found", "error": "404"}
-  }
-}
-```
-
-**Socialscan** (stdout + `--json`):
-```json
-[{"platform":"github","username":"user1","available":false}, ...]
-```
-
----
-
-## Sovereignty assessment
-
-All three are **local-first, API-key-free** tools. None require cloud accounts. Network calls are direct to target platforms; no telemetry.
-
-**Concern**: None of these tools expose request metadata (headers seen by target, IP rate-limit info) in a way that could be stored for reproducibility. We store only final status.
-
----
-
-## Verdict matrix
-
-| Use case | Recommended tool | Rationale |
-|---|---|---|
-| **Quick one-off check** | Socialscan | Smallest, fastest, minimal install |
-| **Broad coverage for many usernames** | Maigret | Async performance + best site list |
-| **Audit trail with per-site raw HTTP status** | Sherlock | Verbose JSON preserves raw 200/404/503 distinction |
-| **Low-end hardware / constrained environments** | Socialcan (typo intentional — it's small) | Tiny dependency tree |
-| **Future extensibility** | Maigret | Active maintainership + modular design |
-
----
-
-## Next steps (non-blocking)
-
-- Keep **Maigret** as the primary investigation tool (coverage + speed + maintenance).
-- Use **Socialscan** for smoke-checks in CI (speed).
-- **Sherlock** archived as reference; not retired but not actively used.
-- Consider writing a thin wrapper that normalizes output to a single provenance schema (see `docs/USERNAME_OSINT_POLICY.md`).
-

scripts/plan_nh_broadband_install.py

@@ -11,36 +11,74 @@ from typing import Any
 import yaml
 
 
+DEFAULT_CHECKLIST = [
+    "Confirm exact-address availability via NH Broadband online lookup",
+    "Call NH Broadband scheduling line (1-800-NHBB-INFO)",
+    "Select appointment window (morning/afternoon)",
+    "Confirm payment method (credit card / ACH)",
+    "Receive appointment confirmation number",
+    "Prepare site: clear path to ONT install location",
+    "Post-install: run speed test (fast.com / speedtest.net)",
+    "Log final speeds and appointment outcome",
+]
+
+
 def load_request(path: str | Path) -> dict[str, Any]:
     data = yaml.safe_load(Path(path).read_text()) or {}
     data.setdefault("contact", {})
     data.setdefault("service", {})
     data.setdefault("call_log", [])
-    data.setdefault("checklist", [])
+    data.setdefault("checklist", list(DEFAULT_CHECKLIST))
+    data.setdefault("availability", {})
+    data.setdefault("pricing", {})
+    data.setdefault("appointment", {})
+    data.setdefault("installer_access", {})
+    data.setdefault("payment", {})
+    data.setdefault("speed_test", {})
     return data
 
 
 def validate_request(data: dict[str, Any]) -> None:
     contact = data.get("contact", {})
     for field in ("name", "phone"):
-        if not contact.get(field, "").strip():
+        if not str(contact.get(field, "")).strip():
             raise ValueError(f"contact.{field} is required")
 
     service = data.get("service", {})
     for field in ("address", "city", "state"):
-        if not service.get(field, "").strip():
+        if not str(service.get(field, "")).strip():
             raise ValueError(f"service.{field} is required")
 
     if not data.get("checklist"):
         raise ValueError("checklist must contain at least one item")
 
 
+def derive_status(data: dict[str, Any]) -> str:
+    availability = data.get("availability", {})
+    appointment = data.get("appointment", {})
+    speed_test = data.get("speed_test", {})
+
+    if str(availability.get("status", "")).strip().lower() == "unavailable":
+        return "blocked_unavailable"
+    if speed_test.get("tested_at") and speed_test.get("download_mbps") and speed_test.get("upload_mbps"):
+        return "post_install_verified"
+    if appointment.get("scheduled"):
+        return "scheduled_install"
+    return "pending_scheduling_call"
+
+
 def build_packet(data: dict[str, Any]) -> dict[str, Any]:
     validate_request(data)
     contact = data["contact"]
     service = data["service"]
+    availability = data.get("availability", {})
+    pricing = data.get("pricing", {})
+    appointment = data.get("appointment", {})
+    installer_access = data.get("installer_access", {})
+    payment = data.get("payment", {})
+    speed_test = data.get("speed_test", {})
 
-    return {
+    packet = {
         "packet_id": f"nh-bb-{datetime.now(timezone.utc).strftime('%Y%m%d-%H%M%S')}",
         "generated_utc": datetime.now(timezone.utc).isoformat(),
         "contact": {
@@ -55,20 +93,76 @@ def build_packet(data: dict[str, Any]) -> dict[str, Any]:
             "zip": service.get("zip", ""),
         },
         "desired_plan": data.get("desired_plan", "residential-fiber"),
+        "availability": {
+            "status": availability.get("status", "unknown"),
+            "checked_at": availability.get("checked_at", ""),
+            "notes": availability.get("notes", ""),
+            "exact_address_confirmed": bool(availability.get("exact_address_confirmed", False)),
+        },
+        "pricing": {
+            "recommended_plan": pricing.get("recommended_plan", data.get("desired_plan", "residential-fiber")),
+            "monthly_cost_usd": pricing.get("monthly_cost_usd"),
+            "install_fee_usd": pricing.get("install_fee_usd"),
+            "notes": pricing.get("notes", ""),
+        },
+        "appointment": {
+            "scheduled": bool(appointment.get("scheduled", False)),
+            "date": appointment.get("date", ""),
+            "window": appointment.get("window", ""),
+            "confirmation_number": appointment.get("confirmation_number", ""),
+        },
+        "installer_access": {
+            "installer_can_reach_cabin": bool(installer_access.get("installer_can_reach_cabin", False)),
+            "driveway_note": installer_access.get("driveway_note", ""),
+            "site_contact": installer_access.get("site_contact", contact["phone"]),
+        },
+        "payment": {
+            "method": payment.get("method", ""),
+            "first_month_due_usd": payment.get("first_month_due_usd"),
+            "install_fee_due_usd": payment.get("install_fee_due_usd"),
+            "notes": payment.get("notes", ""),
+        },
+        "speed_test": {
+            "tested_at": speed_test.get("tested_at", ""),
+            "download_mbps": speed_test.get("download_mbps"),
+            "upload_mbps": speed_test.get("upload_mbps"),
+            "provider": speed_test.get("provider", ""),
+        },
         "call_log": data.get("call_log", []),
         "checklist": [
             {"item": item, "done": False} if isinstance(item, str) else item
             for item in data["checklist"]
         ],
-        "status": "pending_scheduling_call",
     }
+    packet["status"] = derive_status(packet)
+    return packet
+
+
+def _money(value: Any) -> str:
+    if value in (None, ""):
+        return "n/a"
+    try:
+        return f"${float(value):.2f}"
+    except (TypeError, ValueError):
+        return str(value)
+
+
+def _bool_label(value: bool) -> str:
+    return "yes" if value else "no"
 
 
 def render_markdown(packet: dict[str, Any], data: dict[str, Any]) -> str:
     contact = packet["contact"]
     addr = packet["service_address"]
+    availability = packet["availability"]
+    pricing = packet["pricing"]
+    appointment = packet["appointment"]
+    installer_access = packet["installer_access"]
+    payment = packet["payment"]
+    speed_test = packet["speed_test"]
+
     lines = [
-        f"# NH Broadband Install Packet",
+        "# NH Broadband Install Packet",
         "",
         f"**Packet ID:** {packet['packet_id']}",
         f"**Generated:** {packet['generated_utc']}",
@@ -85,13 +179,44 @@ def render_markdown(packet: dict[str, Any], data: dict[str, Any]) -> str:
         f"- {addr['address']}",
         f"- {addr['city']}, {addr['state']} {addr['zip']}",
         "",
-        f"## Desired Plan",
+        "## Availability",
         "",
-        f"{packet['desired_plan']}",
+        f"- **Status:** {availability['status']}",
+        f"- **Checked at:** {availability['checked_at'] or 'pending'}",
+        f"- **Exact address confirmed:** {_bool_label(availability['exact_address_confirmed'])}",
+        f"- **Notes:** {availability['notes'] or 'pending live lookup'}",
+        "",
+        "## Pricing + Plan Recommendation",
+        "",
+        f"- **Recommended plan:** {pricing['recommended_plan']}",
+        f"- **Monthly cost:** {_money(pricing['monthly_cost_usd'])}",
+        f"- **Install fee:** {_money(pricing['install_fee_usd'])}",
+        f"- **Notes:** {pricing['notes'] or 'confirm on scheduling call'}",
+        "",
+        "## Installation Appointment",
+        "",
+        f"- **Scheduled:** {_bool_label(appointment['scheduled'])}",
+        f"- **Date:** {appointment['date'] or 'pending'}",
+        f"- **Window:** {appointment['window'] or 'pending'}",
+        f"- **Confirmation #: {appointment['confirmation_number'] or 'pending'}**",
+        "",
+        "## Installer Access Notes",
+        "",
+        f"- **Installer can reach cabin:** {_bool_label(installer_access['installer_can_reach_cabin'])}",
+        f"- **Driveway note:** {installer_access['driveway_note'] or 'pending'}",
+        f"- **Site contact:** {installer_access['site_contact'] or contact['phone']}",
+        "",
+        "## Payment",
+        "",
+        f"- **Method:** {payment['method'] or 'pending'}",
+        f"- **First month due:** {_money(payment['first_month_due_usd'])}",
+        f"- **Install fee due:** {_money(payment['install_fee_due_usd'])}",
+        f"- **Notes:** {payment['notes'] or 'confirm on scheduling call'}",
         "",
         "## Call Log",
         "",
     ]
+
     if packet["call_log"]:
         for entry in packet["call_log"]:
             ts = entry.get("timestamp", "n/a")
@@ -112,6 +237,17 @@ def render_markdown(packet: dict[str, Any], data: dict[str, Any]) -> str:
         mark = "x" if item.get("done") else " "
         lines.append(f"- [{mark}] {item['item']}")
 
+    if speed_test.get("tested_at") or speed_test.get("download_mbps") or speed_test.get("upload_mbps"):
+        lines.extend([
+            "",
+            "## Post-install Speed Test",
+            "",
+            f"- **Tested at:** {speed_test['tested_at'] or 'pending'}",
+            f"- **Download:** {speed_test['download_mbps'] or 'pending'} Mbps",
+            f"- **Upload:** {speed_test['upload_mbps'] or 'pending'} Mbps",
+            f"- **Provider:** {speed_test['provider'] or 'pending'}",
+        ])
+
     lines.append("")
     return "\n".join(lines)
 

tests/test_nh_broadband_install_planner.py

@@ -32,11 +32,45 @@ def test_load_and_build_packet() -> None:
     assert packet["contact"]["name"] == "Timmy Operator"
     assert packet["service_address"]["city"] == "Concord"
     assert packet["service_address"]["state"] == "NH"
-    assert packet["status"] == "pending_scheduling_call"
+    assert packet["availability"]["status"] == "available"
+    assert packet["appointment"]["scheduled"] is True
+    assert packet["pricing"]["monthly_cost_usd"] == 79.95
+    assert packet["installer_access"]["installer_can_reach_cabin"] is True
+    assert packet["payment"]["method"] == "credit_card"
+    assert packet["status"] == "scheduled_install"
     assert len(packet["checklist"]) == 8
     assert packet["checklist"][0]["done"] is False
 
 
+def test_build_packet_marks_blocked_when_availability_fails() -> None:
+    data = load_request("docs/nh-broadband-install-request.example.yaml")
+    data["availability"] = {
+        "status": "unavailable",
+        "checked_at": "2026-04-17T16:00:00Z",
+        "notes": "Address lookup returned no fiber service.",
+    }
+    data["appointment"] = {}
+    data["speed_test"] = {}
+
+    packet = build_packet(data)
+
+    assert packet["status"] == "blocked_unavailable"
+
+
+def test_build_packet_marks_post_install_verified_when_speed_test_present() -> None:
+    data = load_request("docs/nh-broadband-install-request.example.yaml")
+    data["speed_test"] = {
+        "tested_at": "2026-05-01T18:30:00Z",
+        "download_mbps": 942.6,
+        "upload_mbps": 881.4,
+        "provider": "fast.com",
+    }
+
+    packet = build_packet(data)
+
+    assert packet["status"] == "post_install_verified"
+
+
 def test_validate_rejects_missing_contact_name() -> None:
     data = {
         "contact": {"name": "", "phone": "555"},
@@ -86,6 +120,11 @@ def test_render_markdown_contains_key_sections() -> None:
     assert "# NH Broadband Install Packet" in md
     assert "## Contact" in md
     assert "## Service Address" in md
+    assert "## Availability" in md
+    assert "## Pricing + Plan Recommendation" in md
+    assert "## Installation Appointment" in md
+    assert "## Installer Access Notes" in md
+    assert "## Payment" in md
     assert "## Call Log" in md
     assert "## Appointment Checklist" in md
     assert "Concord" in md
@@ -97,6 +136,8 @@ def test_render_markdown_shows_checklist_items() -> None:
     packet = build_packet(data)
     md = render_markdown(packet, data)
     assert "- [ ] Confirm exact-address availability" in md
+    assert "Installer can reach cabin" in md
+    assert "- **Confirmation #: NHB-2026-0417**" in md
 
 
 def test_example_yaml_is_valid() -> None: